Terms of service

1. Who we are

StudioControl is offered by Adam Sewell, based in Charlotte, North Carolina ("we", "us"). You can reach us at hello@studiocontrol.io.

2. What you're buying

StudioControl is a complete desk video studio. Each order includes:

• Equipment: a camera and lens, microphone and interface, key light, Stream Deck control panel, dock, stands, arms and cables, bought new on your behalf.
• Service: installation and setup (in person for founding installs in the Charlotte area), the StudioControl software license, training, and 30 days of direct support.

Specific equipment models can change if an item is discontinued or unavailable. If that happens, we'll substitute an equivalent or better item and tell you before we order.

3. Price and payment

The price is shown at checkout and is paid in full up front. Payments are processed securely by Stripe through our checkout provider, ThriveCart. We never see or store your full card details. Sales tax is added where it applies.

4. Scheduling and installation

• After you buy, we book your install date together. We order your equipment about 7 to 10 days before that date.
• You're responsible for giving us access to the install space on the agreed date, a desk or work surface, a nearby power outlet, and a Mac with Apple silicon (M1 or newer) with your login available.
• Rescheduling is allowed. If you reschedule after your equipment has been ordered, please read section 3 of our refund policy, because it can affect whether the equipment can be returned.

5. Ownership and software license

The equipment becomes yours once it's installed and paid for. The StudioControl software is licensed, not sold: you get a personal, non-transferable license to use it on one Mac. If you replace your Mac, email us and we'll move your license (up to twice a year). You may not copy, resell or redistribute the software.

6. Support and warranty

Your purchase includes 30 days of direct support after your install. Equipment is covered by each manufacturer's own warranty, and we'll help you with any claim. The software is provided as is. We'll fix problems we can reproduce, but we don't promise it will work with every third-party app or future macOS update.

7. Refunds

Refunds are covered by our refund policy, which is part of these terms.

8. Founding customers

If you bought at the founding price, you agreed at checkout to give a short video testimonial after a few weeks of use, allow us to film the install, take part in a 30 day check-in we may write up as a case study, allow your name and logo on our site, and introduce two people it could help. You choose what's shown, and you can ask us to take down your testimonial or logo at any time.

9. Limits of liability

To the extent the law allows, our total liability for any claim relating to StudioControl is limited to the amount you paid us. We're not liable for indirect or consequential losses, such as lost business or lost recordings. Please keep your own backups of anything important.

10. Governing law

These terms are governed by the laws of the State of North Carolina. If we ever disagree, we'll try to sort it out directly first by emailing each other.

11. Changes

We may update these terms. The version in place when you bought applies to your order.