⊕ Legal
Refund policy
Last updated October 1, 2026
StudioControl is two things: the equipment, which we buy new for you, and the service, which is the installation, setup, software and support. Each is refunded differently, and the timing of your install date matters. Here's how it works in plain English.
The short version. Full refund for any reason until we order your equipment. After that, you can return the equipment within 14 days of your install for a refund of the equipment cost, as long as it's complete and undamaged. If you move your install date after we've ordered, the equipment return window may close, and we'll tell you the exact date before you decide.
1. Before we order your equipment
You can cancel for a full refund, for any reason, any time before we order your equipment. We don't order anything until your install date is booked. We usually order about 7 to 10 days before that date, so there's time to deliver and test every piece before we bring it to you. We'll email you when your equipment has been ordered.
2. After we order your equipment
Your equipment is bought new from retailers whose return windows start on the day it's delivered, typically 30 days. Because of that:
- You can return the equipment for a refund of the equipment cost shown on your invoice if you tell us within 14 days of your install date.
- The equipment must be complete and undamaged, with all parts, cables and accessories. We'll pack it up and handle the return ourselves.
- If a retailer charges a restocking or return fee for an item, that fee comes out of the refund. We'll show you any fee before you decide.
- The service part of the price (installation, setup, software and training) is not refundable once your install has taken place.
3. If you move your install date
Life happens, and you can reschedule. But once your equipment has been ordered, the retailers' return windows keep running whether or not it has been installed.
- If you reschedule after we've ordered, we'll tell you in writing the last date the equipment can still be returned.
- If your new install date falls after that date, the equipment can no longer be refunded. You still receive everything you paid for, and any working equipment problem is covered under section 5.
- If we need to move your install date, this doesn't apply. Your full refund rights stay exactly as they were.
4. If we can't complete your install
If we cancel, or can't complete your installation for a reason on our side, you get a full refund, equipment and service included.
5. Faulty equipment
If something arrives faulty or stops working within the first 30 days after delivery, we'll arrange a replacement through the retailer. After that, each item is covered by its manufacturer's warranty, and we'll help you make the claim.
6. Software license
Your StudioControl software license is for one Mac. It's included in the service part of the price and isn't refunded separately, except as part of a full refund under section 1 or 4.
7. Founding customer terms
If you bought at the founding price, the testimonial and introductions you agreed to are never a condition of a refund. A refund under this policy doesn't depend on them.
8. How to ask for a refund
Email hello@studiocontrol.io with your name and order details. We reply within two business days. Approved refunds go back to your original payment method, usually within 5 to 10 business days after we process them.